Inquiries & Support
Connect with VORA
Whether you are interested in wholesale artisanal pieces or have questions about our unscented sculptural collection, our team is here to assist.
Common Inquiries
01
How should I best care for my sculptural candles?
To preserve the intricate silhouette, we recommend placing your pillar candle on a flat, heat-resistant tray. Keep the wick trimmed to 5mm and avoid direct sunlight to maintain the integrity of the sculptural forms.
02
Why are your sculptural candles unscented?
Our philosophy focuses on architectural purity and clean visual form. By omitting fragrances, we ensure a minimalist sensory experience that complements your living space without overwhelming it, using only premium, soot-free wax.
03
How does shipping work through Amazon?
To provide a seamless logistics experience, all VORA Home orders are fulfilled exclusively through Amazon. This ensures reliable tracking and prompt delivery across all regions from their dedicated distribution centers.
04
Can I return a candle if it arrives damaged?
While we package our sculptural candles with extreme care, their delicate nature means accidents can happen. If your item arrives less than perfect, please initiate a return or replacement directly through your Amazon portal.